Frequently Asked Questions (FAQ)

Maintain your conversations on Mixer while you are still in the process of getting to know someone. Individuals with malicious intentions often attempt to shift the conversation to text, messaging apps, email, or phone right away.

Block and report anyone who violates our terms. Here are a few examples of user violations:

• Scams

• Harassment and Threats

• Sharing inappropriate things

• Insult and Slander

• Unauthorized sales

• Politically sensitive

• Underage users

• Copyright infringement

You can report any concerns regarding suspicious behavior or offensive conduct from any profile page or private chat window. For additional information, please consult our Community Guidelines.

Always select a robust password and exercise caution when logging into your account from a public or shared computer. Strong passwords should be at least 8 characters long and include a combination of letters, numbers, and special characters. Mixer will never send you an email requesting your username and password information. If you receive an email seeking account information, report it immediately.

• Invest effort in understanding the other person by asking questions to uncover any warning signs or dealbreakers.

• Exercise caution if someone is unwilling to meet in person or engage in a phone/video call before meeting, as they may not be genuine.

For your initial encounters, select crowded, public venues. If your date pressures you to go to a private place like his/her residence, terminate the date.

• Inform a friend or family member about your plans, providing details such as the date, time, and location. Keep your cell phone charged and with you at all times.

• Additionally, communicate to your contact when and where you will be, assuring them that you will reach out within a specified timeframe.

• Keep a close eye on your surroundings and take note of the origin and handling of your drinks—only accept those directly served by the bartender or server.

• Be conscious of the impact of drugs or alcohol on your personal well-being, as they can compromise your judgment and awareness. If your date tries to coerce you into using substances or consuming more alcohol than you are comfortable with, assert your boundaries and consider ending the date.

• Every sexual engagement should commence with clear consent and include continuous communication with your partner. Verbal communication is important in ensuring a shared understanding and respect for each other's boundaries.

• If your partner exhibits discomfort, uncertainty, or is unable to provide consent due to the influence of drugs or alcohol, it is crucial to refrain from proceeding.

• Human trafficking involves the use of force, deception, or coercion to exploit individuals for various forms of labor or commercial sex activities. Traffickers employ tactics such as violence, manipulation, or false promises of lucrative employment or romantic relationships to ensnare their victims.

• According to federal law, any individual under the age of 18 engaged in commercial sex is considered a victim of sex trafficking, regardless of the presence of force, deception, or coercion.

• If you suspect that you are a victim of human or sex trafficking or possess information about a potential trafficking incident, please contact the National Human Trafficking Hotline at 1-888-373-7888 or send an SMS with "BEFREE" to 233733 (Text "HELP" or "INFO").

• To report suspected human trafficking to federal law enforcement, please dial 1-866-347-2423.

Report any incidents on Mixer, and consider contacting one of the resources below. If you feel you are in immediate danger or need emergency assistance, call 911 (U.S. or Canada) or your local law enforcement agency.

RAINN’s National Sexual Assault Hotline1-800-656-HOPE (4673) |online.rainn.org | www.rainn.org

National Domestic Violence Hotline1-800-799-SAFE (7233) or 1-800-787-3224 | www.thehotline.org

National Human Trafficking Hotline1-888-373-7888 or text 233733 | www.humantraffickinghotline.org

National Sexual Violence Resource Center1-877-739-3895 | www.nsvrc.org

National Center for Missing & Exploited Children1-800-THE-LOST (843-5678) | www.cybertipline.com

• Please ensure that you pay using one of these credit card/debit card: Visa, Mastercard, American Express, Diners Club, Discover, JCB, and Maestro.

• Ensure that your credit card/debit card details, including the card number, expiration date, and CVV code, are accurate. Wait for 15 minutes and attempt payment once more. If the payment remains unsuccessful, reach out to your card issuer and inquire whether they can authorize your next attempt.

• You may also want to try a different credit card/debit card that allows international payments.

• You can report the issue through Help Center or by sending us an email:
  • Help Center: If you are not signed in, go to the footer > “Support” > Select “Help Center”. If you are signed in, select the downward arrow next to your profile picture at the top right-hand corner and select "Help Center" from the drop-down menu. Submit a report including a thorough description of the issue you are encountering, and upload screenshot(s) of the payment error.
  • Email: Send an email to support@mixerdates.com, detailing the issue you are encountering, and attach screenshot(s) of the payment error.
  • We will review your case and respond within 1-3 working days.

Mixer accepts credit card/debit card payments, including Visa, Mastercard, American Express, Diners Club, Discover, JCB, and Maestro.

• Your current membership will be automatically renewed for the same period until you cancel your membership on the Membership page.

• To cancel your membership, please take the following steps:
  • Step 1: Select the downward arrow next to your profile picture at the top right-hand corner.
  • Step 2: Select "Membership"from the drop-down menu.
  • Step 3: Select “Cancel membership” on the Membership page.

• Step 1: Select the downward arrow next to your profile picture at the top right-hand corner.

• Step 2: Select "Membership" from the drop-down menu.

• Step 3: Go to the “Billing history” tab to check your payment records.

• If you are unable to see your payment records under the “Billing history” tab, you can report the issue through Help Center or by sending us an email:
  • Help Center: If you are not signed in, go to the footer > “Support” > Select “Help Center”. If you are signed in, select the downward arrow next to your profile picture at the top right-hand corner and select "Help Center" from the drop-down menu. Submit a report including a thorough description of the issue you are encountering, and upload screenshot(s) of the payment/order receipt from your credit card/debit card company.
  • Email: Send an email to support@mixerdates.com, detailing the issue you are encountering, and attach screenshot(s) of the payment/order receipt from your credit card/debit card company.
  • We will review your case and respond within 1-3 working days.

After successful payment, the transaction date, transaction amount, and merchant name will be displayed on your credit card/debit card statement.

You will need to cancel your membership at least 48 hours before your renewal/recurring payment date.

• You can report the issue through Help Center or by sending us an email:
  • Help Center: If you are not signed in, go to the footer > “Support” > Select “Help Center”. If you are signed in, select the downward arrow next to your profile picture at the top right-hand corner and select "Help Center" from the drop-down menu. Submit a report including a thorough description of the issue you are encountering, and upload screenshot(s) of the payment/order receipt from your credit card/debit card company.
  • Email: Send an email to support@mixerdates.com, detailing the issue you are encountering, and attach screenshot(s) of the payment/order receipt from your credit card/debit card company.
  • We will review your case and respond within 1-3 working days.

If you are unsatisfied with Mixer’s membership service, you can apply for a refund by sending an email to support@mixerdates.com, including the reasons for your refund request and the amount you are applying for a refund. Full or partial refunds can be processed.

Our memberships are available in durations of 30 days (equivalent to 1 month), 90 days (3 months), or 180 days (6 months). The reason we standardized this is to ensure all members receive a fair amount of time.

• Step 1: Select the downward arrow next to your profile picture at the top right-hand corner.

• Step 2: Select "Membership" from the drop-down menu.

• Step 3: Select “Cancel membership” on the Membership page.

• Step 1: Select the downward arrow next to your profile picture at the top right-hand corner.

• Step 2: Select "Membership" from the drop-down menu.

• Step 3: Select “Upgrade now” for your preferred membership period on the Membership page.

There could be several reasons why your account was not automatically upgraded upon payment:

• The processing of online payments involves various merchants, some of which may be located in different countries. Please allow up to 15 minutes for your account to be upgraded.

• Please do not hesitate to contact us and send a screenshot of the payment/order receipt from your credit card/debit card company to support@mixerdates.com. This will aid in verifying your membership purchase. Failure to provide these receipts may cause delays in the payment verification process.

• Your current membership will be automatically renewed for the same period until you cancel your membership on the Membership page.

• You can upgrade your membership by following these steps:
  • Step 1: Select the downward arrow next to your profile picture at the top right-hand corner.
  • Step 2: Select "Membership" from the drop-down menu.
  • Step 3: Select “Upgrade now” for your preferred membership period on the Membership page.

• Our memberships are available in durations of 30 days (equivalent to 1 month), 90 days (3 months), or 180 days (6 months).

• Here are the membership benefits:
  • Start Chatting Instantly
    • Start chatting with other users without needing to complete your personal profile.
  • Unlimited messaging
    • Check and reply unlimited messages.
  • Advanced filter options
    • Search users by their distance, relationship status, education, smoking and drinking habits.
  • Request to view private photos
    • Requesting to view private photos is the first step to show interest in another user.

• Step 1: Select the downward arrow next to your profile picture at the top right-hand corner.

• Step 2: Select "Membership" from the drop-down menu.

• Step 3: Go to the “Privileges” tab to check your membership privileges.

• Step 1: Select the downward arrow next to your profile picture at the top right-hand corner.

• Step 2: Select "Membership" from the drop-down menu.

• Step 3: Go to the “Billing history” tab to check your billing history.

Please contact us at support@mixerdates.com to delete your account or personal information on Mixer.

• If your Mixer account has been temporarily suspended, it is due to suspicious activity. While your profile and photos will be saved, you will not be able to use the website, and other users will not be able to view your profile. Messages sent to your account will still be received, but you cannot access them until our Support team completes a thorough review and reactivates your account.

• If you wish to expedite the reactivation process, kindly contact us at support@mixerdates.com and provide details of the issue you encountered. We will review your case and update you on your account’s status via email.

• Reasons for account suspension can include
  • Reports from other users about your profile or behavior
  • Use of abusive, vulgar, or sexually explicit language
  • Requesting money upfront or in advance of a date
  • Using the site for escort services or soliciting clients for such services
  • Promoting or engaging in prostitution
  • Advertising a business
  • Selling pictures or videos
  • Soliciting passwords, bank information, or personal identifying information from other users for commercial or unlawful purposes
  • Posting false, misleading, or inaccurate content about yourself and your profile
  • Maintaining multiple active accounts
  • Creating a profile if you are under 18 years of age
  • Posting or sending material that exploits individuals under 18 in a sexual or violent manner, or solicits personal information from anyone under 18

• Please note that we reserve the right to suspend accounts for any reason as outlined in our terms.

• Please be patient as photos and profiles are reviewed in the order they are received. Typically, this process takes 24 - 48 hours, but during periods of high activity, it may extend beyond this timeframe.

• If you notice delays in the approval process for your profile or photos, please ensure that your profile page is fully completed.

Note: Our Support team needs to review your name, photos, “I am” and “I am looking for” sections before publishing them on your profile page.

• Duplicated Information

• Contact Details (phone number, social media handles, email address, etc.)

• Links to external websites

• Solicitation for sexual content or explicit text

• Any form of commercial activity

• Step 1: Select the downward arrow next to your profile picture at the top right-hand corner.

• Step 2: Select "My profile" from the drop-down menu.

• Step 3: Edit your profile information and select “Save” to save changes.

• Step 4: Select "Preview" to view your profile as it appears to other users when they visit it.

• During the account creation process, you only need to provide your basic information. However, we strongly recommend that you complete your profile to improve your chances of finding a match on Mixer.

• To complete your profile, click on "Go to profile" in the reminder bar located at the top of the Search page.

• Make sure to review and fully fill out each section of your profile, then click on "Save" to save your changes.

Please contact us at support@mixerdates.com to update your gender.

Please contact us at support@mixerdates.com to update your birth date so that we can verify your age.

• You need to complete your profile in order to start messaging other users.

• If you want to start messaging other users without completing your personal profile, you will need to upgrade to become a member.

You will need to upgrade to become a member in order to read and respond to messages from other users.

• Step 1: If you are not signed in, go to the footer > “Support” > Select “Help Center”. If you are signed in, select the downward arrow next to your profile picture at the top right-hand corner and select "Help Center" from the drop-down menu.

• Step 2: Submit a report including a thorough description of the issue you are encountering. If you got an error message while browsing Mixer, please submit details about your device (including its make and model), the operating system you are using (such as Windows, Mac OS, iOS for iPhone, Android, etc.), and the internet browser (like Google Chrome, Internet Explorer, Firefox, Safari, Dolphin, etc.). If possible, include a screenshot of the problem or any error message.

• Please allow a few minutes for verification emails to arrive, and we appreciate your patience. If you do not find the verification email in your inbox, kindly check your spam/junk mail folder. Occasionally, email providers might automatically classify our messages as spam.

• If you do not see the verification email in your spam/junk folder, please get in touch with our Support team at support@mixerdates.com using an alternative email address, so we can update it for your account.

• For Gmail users, in addition to your inbox, please review your Social, Promotion, Spam, and Updates folders within your Gmail Inbox for the verification email.

You can find them under the "Interests" tab located at the top of the page.

• Method 1: Click on the three dots at the top right-hand corner of the user’s profile page, and select “Report User”. Select the type of concern that best suits why you are reporting the user, and provide a clear, specific description of the violation in the description box.

• Method 2: Click on the three dots at the top right-hand corner of the private chat, and select “Report User”. Select the type of concern that best suits why you are reporting the user, and provide a clear, specific description of the violation in the description box.

Note: If a user has made threats, engaged in violent acts, or committed theft, please reach out to your local law enforcement agency.

• Report users who request sexual services in exchange for money

• Report users who identify themselves as escorts or engage in prostitution

• Report users involved in harassment and threats

• Report users who ask for money upfront

• Report users who promote or sell products or services (illegal or regulated)

• Report users who request your address

• Report users who seek your sensitive personal information like bank account details, including account numbers or passwords

• Report users looking for users under 18 years old

• Report underage users who are under 18 years old

• Report users sharing pornographic, nudity, sexual, violent or self-harm content

• Report users making racist or politically sensitive remarks

• Report users who are impersonating you or using your photos on Mixer

• Report a phishing scam in your email or Mixer account

• If you suspect human trafficking or have information about a potential trafficking situation, please contact the National Human Trafficking Hotline at 1-888-373-7888 or via SMS "BEFREE" at 233733 (Text "HELP" or "INFO").

• To report suspected human trafficking to Federal law enforcement, please call 1- 866- 347-2423.

• In case of immediate danger, call 911.

• Method 1: Click on the three dots at the top right-hand corner of the user’s profile page, and select “Block User”.

• Method 2: Click on the three dots at the top right-hand corner of the private chat, and select “Block User”.

Note: If a user has made threats, engaged in violent acts, or committed theft, please reach out to your local law enforcement agency.

• Step 1: Select the downward arrow next to your profile picture at the top right-hand corner.

• Step 2: Select "Settings" from the drop-down menu.

• Step 3: Go to “Block” > “Blocked list” > Select “View”.

• Step 4: Select "Unblock" for the user you want to remove from your Blocked list.

• That user can no longer find your profile or like you.

• That user’s messages will be blocked.

• Upload photos of your face or you doing something.

• Refrain from uploading photos where your face is hidden, or that include extreme close-ups, porn/nudity content, celebrity photos, text/memes/advertisements, or group photos without clear identification of yourself.

• Step 1: Select the downward arrow next to your profile picture at the top right-hand corner.

• Step 2: Select "My profile" from the drop-down menu.

• Step 3: Click on the “Photos” tab > “Public” to upload public photos/ Click on the “Photos” tab > “Private” to upload private photos

• Step 1: Select the downward arrow next to your profile picture at the top right-hand corner.

• Step 2: Select "My profile" from the drop-down menu.

• Step 3: Click on the “Photos” tab > “Public” > Click on the three dots at the top right-hand corner of the photo, and select “Make private”/ Click on the “Photos” tab > “Private” > Click on the three dots at the top right-hand corner of the photo, and select “Make public”.

• Step 1: Select the downward arrow next to your profile picture at the top right-hand corner.

• Step 2: Select "My profile" from the drop-down menu.

• Step 3: Click on the “Photos” tab to view your public or private photos.

• Step 4: Click on the three dots at the top right-hand corner of the photo, and select “Delete photo”.

• Step 1: Select the downward arrow next to your profile picture at the top right-hand corner.

• Step 2: Select "Settings" from the drop-down menu.

• Step 3: Go to “Privacy” > “Members with photo permissions” > Select “View”.

• Step 4: Go to the “Pending” tab to see who is requesting to view your private photos, and decide whether to allow or deny them access to your private photos.

• Step 1: Select the downward arrow next to your profile picture at the top right-hand corner.

• Step 2: Select "Settings" from the drop-down menu.

• Step 3: Go to “Privacy” > “Members with photo permissions” > Select “View”.

• Please be patient as photos and profiles are reviewed in the order they are received. Typically, this process takes 24 - 48 hours, but during periods of high activity, it may extend beyond this timeframe.

• If you notice delays in the approval process for your profile or photos, please ensure that your profile page is fully completed.

Note: Our Support team needs to review your name, photos, “I am” and “I am looking for” sections before publishing them on your profile page.

• Step 1: Select the downward arrow next to your profile picture at the top right-hand corner.

• Step 2: Select "Settings" from the drop-down menu.

• Step 3: Go to “Notifications” to manage your email notifications.